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Sales conditions

Hotel Real Fini Store

Our products are made by traditional hand-processes, often to our own exclusive recipes. For any further information about our products, to report any shortcomings in our service, or just to give us your opinion, please write to our customer service at servizio.clienti@hotelrealfini.it

Any information we receive from you will be extremely important in enabling us to improve the quality of our products and the service we offer you.

Payments

You may pay for your order:

• By Bank Transfer to the following account:
  BANCA POPOLARE DELL’EMILIA ROMAGNA
  Agenzia 1 Modena
  ABI 05387 CAB 12901 CIN V
  C/C 000000989252
  Kindly be informed that your order will not be dispatched until confirmation of payment has been received.
• By Credit Card (VISA and MASTERCARD) by means of the SECURE SERVER of the BANCA POPOLARE DELL'EMILIA ROMAGNA bank

Confirmation of receipt of order

Once you have placed your order, you will receive an email of confirmation from our customer service. This will give you your order number. Keep it, it will help us to identify you!

Deliveries

Your orders will be dispatched by DHL, both in Italy and abroad. The forwarding costs, which vary depending on country of destination and weight, will be calculated and displayed in your basket. Deliveries will be monitored by our customer service, servizio.clienti@hotelrealfini.it; do not hesitate to contact it, since it will be able to inform you of the logistic status of your shipment at all times.

Privacy

Information under Italian Decree law 196/2003, art. 13
In compliance with Italian Decree Law n. 196 of 30th June 2003 ("Regulations with regard to the Protection of Personal Data") which protects natural and legal persons with regard to the processing of personal data, please note that Hotel Real Fini srl holds your personal data, acquired directly, through third parties, or because you have filled in the information request forms available on our Internet site www.hotelrealfini.it

Data Controller
Hotel Real Fini srl with registered office at Via Emilia 435, Modena assumes the status of data controller and processor under art. 28 and 29 of the aforesaid law. In accordance with the aforesaid law, your data will be processed in a correct, ethical and transparent manner, safeguarding your privacy and your rights. The following information is provided in compliance with art. 13 of Decree Law n. 196/2003:

Purposes for which the Data are Processed
The data you have supplied will be processed for the following purposes:
A. fulfilment of obligations under national and Community fiscal or accounting legislation and regulations;
B. fulfilment of contractual requirements and the consequent legal and contractual obligations;
C. sending of commercial information concerning our services, operating information, promotional mail shots and the provision of price lists and conditions of sale.
Apart from notification and disclosure of the data in fulfilment with legal obligations, your data shall not be disclosed to any other companies for promotional purposes.

Processing Procedures
For the purposes stated above, your personal data are processed by means of filing on paper, IT or electronic media in compliance with the relevant regulations, and in all cases in such a manner as to guarantee the security and confidentiality of the data.
Your data will be kept constantly up to date, and will be conserved for the time necessary for the purposes for which they were collected and further processed.

Rights under art. 7 of the Data Protection Regulations
You may exercise your rights in relation to the data controller, in accordance with article 7 of law n. 196/2003, at any time.
1. The data subject is entitled to obtain confirmation as to whether or not data relating to him are held, even if they have not yet been recorded, and the communication of the same in an intelligible form.
2. The data subject is entitled to obtain the following information:
a. the origin of the personal data;
b. the purposes of the processing and the methods used;
c. the logic applied if the data are processed electronically;
d. the identity of the controller, the processors and the designated representative under article 5, point 2;
e. the recipients or categories of recipients to whom the personal data may be disclosed or who may acquire the same as designated national representative, processors or managers.
3. The data subject is entitled to obtain:
a. the updating, rectification or, if this is in his interest, the supplementation of the data;
b. the erasure, conversion into anonymous form or freezing of all data used in breach of the law, including those the conservation of which is not necessary for the purposes for which the data were collected or subsequently used;
c. the certification that the operations referred to in points a) and b) have been reported, also with regard to their contents, to those to whom the data have been communicated or distributed, unless this proves impossible or involves a disproportionate effort.
4. The data subject is entitled to object, in whole or in part:
a. on legitimate grounds, to the processing of data relating to him, even if such use is relevant to the purpose for which they were collected;
b. to the processing of personal data relating to him for the dispatch of advertising material or direct marketing, or for market research or commercial communications.